WATER LEAK RESPONSIBILITY
Manchester Water District repairs and maintains the water distribution system which provides safe, high-quality drinking water to its customers. Homeowners are responsible for the pipe that supplies their individual properties, and are also responsible for any internal plumbing.
However, MWD will fix the public side of your water service at no charge.
The general diagram below shows how a typical property is connected to our water mains. We are responsible for the water main and the public side of the service line that supplies your home, and customers are responsible for the private water lines extending from the meter to their homes.
Keep Your Water Meter Accessible
Please remember to keep your water meter readily accessible. Do not plant bushes that will eventually grow over it. Do not install landscape bricks, rocks, or retaining walls that block meter staff from easy access. Accessibility not only enables the meter to be read by our employees, but also enables you to shut off your water in the event of a leak — a key factor in limiting the damages and costs associated with a water leak.
LOCATE YOUR METER
A frequent request is to assist customers in locating their water meter, show them how to read it, and what to look for if you suspect a leak. It is important to know where your meter is before you are in an emergency situation. We also suggest you find your shut-off valve for your house or business. These valves may be located just inside or outside the foundation where the water enters the house. Your water meter is in a concrete or plastic box usually found in front of your home or business. In many cases, you will find the meter straight out from the house in-line with the faucet on the front of the house. If your meter is grouped with other meters for your neighbors, take your water bill with you to the meters and match the meter number on the bill with the number on the lid of the meter.
Manchester Water District staff are here to help! If you have questions about your service, please contact us and let us talk through your concerns, or send one of our Service Technicians to meet with you in person. These consultations are free to existing customers.
EMERGENCY WATER SHUT OFF
Do you know how to shut off your water quickly during an emergency?
This knowledge can significantly reduce the potential for property damage. Before an emergency happens, locate the shut-off valve for the water line that enters your house and label this valve with a tag for easy identification. Make sure all household members know where it is located.